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This may be because they have kept their account invisible to others. In order to view the account in your Quicken life contact list you can simply click on their name and check their status. If you have any trouble while performing this operating there is the onsite help link at your aid. Further assistance can be availed with the help of the Quicken Technical Support Number which is universally available and toll free. More Info :- http://www.quickenhelpsupport.com/